AdvantageCare Program
Proactive Maintenance for Your Network
The AdvantageCare Program will reduce downtime by dramatically shortening the time from failure to resolution. At PlanIT Solutions we monitor the availability of your critical services through our AdvantageWatch system and at the first sign of trouble immediately inform you of the issue, or our technicians will automatically begin the remediation process - you'll never know there was a failure!
An IT Partner not Provider
Like all businesses your size, you depend on your network to perform at its peak. How often have you wanted to send an email only to find that the server was slow or that the email server was down? How frustrated were you by disk errors or latency issues?
In today's competitive environment, you can't afford to fall behind. A partnership with PlanIT Solutions backed by our AdvantageCare programs will solve all of that. PlanIT Solutions's AdvantageCare programs address your IT needs by:
- Monitoring the critical health status of devices and applications
- Remotely diagnosing problems before they occur
- Immediate resolution of the problem
AdvantageCare Programs includes:
- Availability monitoring
- Helpdesk services
- Immediate remediation undertaken at agreed upon levels
- Proactive maintenance services
Benefits
- Reduced mean time to resolution
- Save money on costly downtime
- Priority call over non-contractual customers
- Lower hourly rate on break/fix
- Even faster time to resolution due to immediate remediation effort
